Frequently Asked Questions (FAQ)
Orders
1. How do I place an order?
You can place an order by selecting a dress, choosing the desired size and color, and clicking "Add to Cart." Follow the steps in the checkout process.
Payment
2. What payment methods do you accept?
We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), PayPal, and AfterPay.
3. Is my payment secure?
Yes, we use SSL encryption to ensure that your payment information is safe and secure.
Returns and Exchanges
4. How can I return an item?
You can return an item within 14 days of receipt. Send the item back in its original packaging with the return form included with your order.Product Information
5. How do I choose the right size?
Each product page includes a size chart for you to consult. Measure yourself and compare your measurements with the chart to choose the right size.
6. What if an item is out of stock?
If an item is out of stock, you can sign up to be notified when the item becomes available again. Enter your email address on the product page.
Customer Service
7. How can I contact customer service?
You can reach our customer service at info@bela-diva.com. We are available Monday to Friday from 9:00 AM to 5:00 PM.
8. Do you have a physical store?
No, we are an online webshop. This allows us to offer you the best prices and a wide range of dresses.